FAQS

Where do you ship from?
All orders are shipped from Australia.

Do you offer international shipping?
No, currently we do not ship worldwide. 

How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and will be shown at checkout.

Can I track my order?
Yes — once your order has been dispatched, you’ll receive a tracking number via email.

Do you offer returns?
We accept returns on full-priced items within 14 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. Please refer to returns policy for further information.

Do you offer refunds or store credit?
We offer both refunds and store credit. Please note return shipping costs are the responsibility of the customer.

What if my item is faulty?
If you receive a faulty item, please contact us at contact@manuelastudios.com and we’ll resolve this as quickly as possible.

How do I choose my size?
We recommend referring to our size guide for detailed measurements. If you’re between sizes or unsure, feel free to contact us — we’re happy to help.

How should I care for my garments?
Each piece is designed with quality and longevity in mind. We recommend following the care instructions on the garment label to maintain shape, texture, and finish. If you want more information on a styles care instructions please contact us at contact@manuelastudios.com

Will sold out items be restocked?
Most styles will not be restocked as we order in limited numbers. We recommend signing up to emails to be the first to know about any new styles or potential repeats.

What payment methods do you accept?
We accept all major credit cards, as well as PayPal.

Is my payment information secure?
Yes — all payments are processed securely through trusted payment providers.

How can I get in touch?
You can reach us at contact@manuelastudios.com. We aim to respond within 1–2 business days.